Frequently asked Questions
Scheduling and appointments.
How can I book an appointment?
You can get in touch with Hair Colour Studio by emailing the salon directly ay salon@harcolourstudio.co.uk
Give us a call or text on 07586313020 - or you can hit the chat button right here on the website - we will get back to you as soon as one of our stylists are available.
Do I need a consultation before a color service?
Yes, for all major color services, you should have an in-salon consultation and allergy patch test at least 48 hours beforehand. This ensures the stylist understands your goals, can assess your hair's condition, and confirms you won't have an allergic reaction, for a stress free visit at the salon.
What should I do if I'm running late?
Please call us as soon as you know you will be late. Depending on how late you are, we may still be able to fit you in, though your service may be shortened. If a stylist has another appointment immediately after yours, you may need to reschedule.
What is your cancellation policy?
We require at least 24 to 48 hours' notice to cancel or reschedule an appointment. Late cancellations or no-shows may incur a fee, such as a non-refundable deposit for your next booking.
Why do I need a patch test for color if I've had it before?
Allergies can develop over time. A patch test is a safety precaution to protect you from allergic reactions to hair coloring products.
Preparing for your visit
What should I bring to my appointment?
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Inspiration photos: Visuals are the most effective way to communicate your desired look to your stylist.
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A list of your current products: This helps your stylist understand your hair's history and home care routine.
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An open mind: Be ready to listen to your stylist's professional advice, as they may suggest modifications based on your hair type, texture, and face shape.
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Should I arrive with clean or dirty hair for my service?
For most services, arriving with clean hair is not necessary - in fact for most scalp treating services like root touch ups and bleach - it is a good idea to NOT have clean hair as the natural oils on teh scalp will help adding a protective barrier while wide pen pores after washing will only make you more sensitive.
Most services at the salon will involve a hair wash anyway.
In case of updos, it is a good idea to check with your stylist as sometimes having washed hair from teh day before works better.
How do I communicate exactly how much hair I want cut?
When discussing a trim, it's best to be specific by mentioning exact inches or pointing to a reference on your body, such as "just above the collarbone," to avoid any miscommunication.
At Hair Colour Studio we always have a thorough consultation before the blades are anywhere close to your hair.
Color and chemical treatments
Why should I get my hair professionally colored instead of using a box dye?
Professional coloring offers safer, more predictable, and longer-lasting results compared to at-home box dyes. Your stylist can customize the formula for your specific hair type and history, preventing damage, patchiness, and potential color mismatches.
How will I know what color is right for me?
During your consultation, your colorist will consider your skin tone, hair's history, and maintenance preferences to recommend shades that will best suit you.
How long does hair color last?
The longevity of your color depends on the type of service and your at-home care routine. To help prevent fading, wash your hair less frequently, use color-safe shampoos, and protect your hair from sun exposure.
General salon questions
What products do you use and recommend?
We use a variety of high-quality, professional product lines chosen for their effectiveness. Your stylist will recommend the best products for your specific hair type and style during your consultation.
Our Main brands are: Maria Nila, Wella, Lisap, Sacha Juan, Olaplex, Epres, True Keratin.
What if I am not happy with my hair?
Your satisfaction is our priority. Please contact the salon within two weeks of your appointment to discuss any concerns. In most cases, cuts and colors can be adjusted, and your original stylist is best suited to make corrections at no extra charge.
Do you offer special promotions?
We offer occasional; and seasonal offers throughout the year... make sure you subscribe to our newsletter and follow us on socials!
First-time clients can have a 25% off their first visit on their hair cuts.
Are consultations free?
Yes, we offer free, no-obligation consultations for all services. This allows you to meet with a stylist and discuss your desired look. Consultation need to be booked in to make sure a Stylist is available to see you.